p American Sunrex - Services
Welcome to Service Department. This page is only for American Sunrex Distributors.
  • Address:
    671 Brea Canyon Road, Suite #1
    Walnut, CA 91789 U.S.
  • Tel: 1-909-839-1985
  • Fax: 1-909-839-0254
  • e-mail: vitalASCSeriveTeam@usasunrex.com 
  • Hours: 8:30AM to 5:00PM PST.
ST0912 Android 4.0 vs 2.3
On start up Dual core input speed
vitalASC ST0912
with Android 4.0
Android 4.0 vs 2.3
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Gaming Test
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ST0717 3G ST0716 ST0716 ST0716
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vitalASC ST0716
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with Android 4.0
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p Return Merchandise Authorization
American Sunrex does not accept any unit without a valid RMA number. 
    Please contact our RMA Department for a valid RMA number.  We can be reached at 909-839-1985. 
If you like, you can download RMA Request form (in MS Word format) and fax to 909-839-0254

Please fill out this form. An RMA number will be issued to you by phone call, fax or Email.

Read This Please:

  1. The Technical Support Department must be contacted by phone call, fax, or online FMA form submit prior any hardware returns for RMA, or services. Credit will only issue prior Authorization by the Manager.
  2. The RMA number must be marked clearly on the outside of the shipping box. Place a copy of this RMA form inside the box. RMA number are valid for 10 days from the Authorization Date. Any RMA# received after the Expiration Date will be refused.
  3. American Sunrex Corp. will not be responsible for any Data lost during the repair process. Nor are we responsible for lost or damaged materials in shipping.
  4. On merchandised returned for replacement, no restocking fees will be charged. After packaging of software has been opened or seals have been broken, it may only be exchanged if it has been determined to be defective. Items returned in an incomplete Order (W/O User manual, Cables, Adaptors ETC) will be returned to the Customer or charged to their Account.
  5. Governing Law/Venue/Forum This agreement and the rights and obligations of buyer and seller shall be governed by and construed in accordance with the laws of the State of California in the United States of America. Buyer agrees to consent to jurisdiction, venue and forum in the State Court of California, County of Orange County, State of California, United States of America. Buyer further agrees to and does hereby irrevocably waive the defense of inconvenient forum and further irrevocably waives trial by jury.

Shipping Instructions:

  1. Make sure the RMA# is clearly marked on the outside of the box. Unit shipped in with out RMA# will be refused. Out of Warranty repair Tablet PC / laptop PC only has 90 days Warranty.
  2. Attached a copy of the RMA paperwork inside the unit.
  3. Make sure that the unit is properly packaged. Unit damaged due to improper packaging will not be cover Under Warranty.
  4. There is a service fee of $120.00 plus shipping and handing for out of warranty repair unit. If customer do not agrees to repair, we will charge $75.00 for diagnostic fee.
  5. Our shipping address: 671 Brea Canyon Road, Suite #1 Walnut, CA 91789 , Tel: 909-839-1985 Fax: 909-839-0254, email: tech@usasunrex.com
Customer Information: (* required)
Company Name:
Contact: *
Ship to Address: *
City: *
State: *       Zip: *
Telephone: *
E-mail: *
System Information: (* required)
Model Number: *
Serial Number: * (Please submit one serial number each time)
Purchase From:
Invoice Number:               Invoice Date:
CPU:               Hard Drive:  GB
LCD Display: inch        Memory: GB
Power Adapter:                                Battery:
Other Accessories:
Problem Description * :